Shop with Confidence

At Floridy, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return requirements.

📦 Return Eligibility

To be eligible for a return, your item must:

✔ Be returned within 14 days of delivery
✔ Be unused and in its original condition
✔ Remain in its original, unopened packaging
✔ Include all original labels, documentation, and safety seals

Products that have been opened, used, or altered cannot be accepted for return.

🚫 Non-Returnable Items

For safety and regulatory reasons, the following items are not eligible for return:

Opened or partially used refrigerant cylinders
Products with broken or missing safety seals
Custom or special-order items
Clearance or final sale products (where applicable)

🔁 How to Request a Return

Starting a return is simple:

Contact our customer support team within 14 days of receiving your order.
Provide your order number and the reason for your return request.
Once approved, we'll provide return instructions.
Ship the item back using the provided return address.

Please do not return products without prior authorization, as they may not be accepted.

💳 Refunds

After your returned item is received and inspected:

Approved refunds are issued to your original payment method.
Refunds are typically processed within 5–10 business days.
Processing times may vary depending on your payment provider.

You'll receive an email confirmation once your refund has been completed.

🚚 Return Shipping Costs

Unless the return is due to an error on our part or a defective product:

Return shipping costs are the responsibility of the customer.
Original shipping charges (if applicable) are non-refundable.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product:

Notify us within 48 hours of delivery.
Include your order number and clear photos of the issue.

We'll work quickly to provide a replacement or issue a refund when appropriate.

❌ Order Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has shipped, it can no longer be canceled and must follow the standard return procedure.

📩 Need Assistance?

Our customer support team is here to make the return process as smooth as possible. If you have any questions about returns, refunds, or exchanges, don't hesitate to contact us.